Welcome to Therapy Fairground’s privacy policy. 

We respect your privacy and are committed to protecting your data. This policy is provided to you so you can understand the types of personal data we collect, why we need it, how we use it, and how we keep it safe. 

We are a controller of the personal data collected and processed through Therapy Fairground. If you have any questions about your data or this policy, please contact us at info@therapyfairground.org or write to us at our registered office:

Therapy Fairground Limited
Pound Farm House
Horse Road
Hilperton
Wiltshire
BA14 7PD 
UK

Why we collect and use your data 

The way Therapy Fairground works, we have the following legal reasons to collect and use your data:

• Contractual obligations – we will need information from you to deal with a request to access Therapy Fairground and manage your account with us. This includes information we need to know so we can send a log in to the Fairground platform, and for billing purposes. Where you join as a member, we have a contract with you to provide Therapy Fairground services.
• Consent – you are able to engage and interact through Therapy Fairground. This is a voluntary process and you have control over some of the data you provide to us. In some cases, we will ask for your permission to enable us to collect and use your data, such as for your subscription payment. 
• Legal compliance – we may collect and process your personal data to enforce or defend our legal rights, for safeguarding purposes, or where required by law. 
• Legitimate interests – we may process your data to enable the day to day running of our business; manage and provide Therapy Fairground; to enable access to the Fairground platform; to manage accounts; to deal with questions, comments and complaints; and to develop the business and activities, including informing you of new rides at the Fairground or using your feedback to further our business.

We may process your data under more than one lawful basis depending on the specific purpose for which we are using your data. 

The personal data we collect

We will collect the following data from:

• Account information – including your name, email address and password
• Payment information
• Member details
• Details of your use of, and access to, the Fairground
• Details of your interactions with us by email
• Information gathered through the use of cookies on the Fairground platform
• Feedback that you provide to us via the Fairground platform

When and how we collect your data

We will mainly collect your data at the following times:

• When you subscribe with us
• When you access and use the Fairground
• When you provide us with feedback
• When you contact us by email or through other communication
• Through our use of cookies. For more information about the cookies we use on the Fairground please click here

Some of your data is collected automatically by us, and some we collect directly when you interact with the Fairground.  

Sharing your data

We may share your data with third parties who provide services to us so we can deliver the Fairground services to you, to process your membership and payments, and for other necessary purposes.

Therapy Fairground may include links to third-party websites or applications. Using these links may allow third parties to collect and use your data. We do not control these third-parties and we encourage you to read the privacy policy of each third-party website you visit.

We reserve the right to share data with third parties to comply with any legal or safeguarding duties.

How and where we store your data

We may transfer and store your data at a location outside the UK and EU, and your data may be processed by our personnel, agents, or subcontractors operating outside the UK and EU.  When we transfer your data outside of the UK or EU we have appropriate measures in place that comply with UK data protection laws, and the EU GDPR, to ensure your data is secure and protected.  

We have measures in place to help keep your data secure and to protect and prevent any loss, misuse, alteration or disclosure of your data. Our measures include:

• All data is stored securely and can only be accessed with passwords
• We use ‘https’ technology for all transactional areas on the Fairground platform
• We monitor our systems for possible vulnerabilities and attacks
• Our staff are aware about secure data handling

We ask you to keep your log in information secret to help us maintain your privacy and protect your data.

How long we keep your data

We will keep your data for as long as you have a membership with us, plus another 6 years after your membership ends. This length of time is so we can comply with our legal obligations, resolve disputes, and for carrying out internal analysis among other reasons.

Your rights

The UK GDPR and the EU GDPR set out various rights that you can exercise regarding your data. Some of these rights are not absolute and may depend on certain circumstances. 

• To request access to your data – you have the right to access, update or delete some data that we hold. We may continue to keep records to comply with our legal obligations or where the data relates to a contract we hold with you.
• To request correction of your data – you have the right to have any incomplete or inaccurate data corrected. We will do so in line with legal requirements.
• To object to processing of your data – in some circumstances, you have the right to object to some of the ways we use your data. This is not an absolute right, but we will consider any request to do so in line with legal requirements. 
• To request erasure of your data – you have the right to ask for us to delete your data where there is no reason for us to continue processing it.
• To request the transfer of your data – in certain circumstances, you can request that we transfer some of your data to a third party. 
• To withdraw your consent – if we rely on consent as the only lawful basis for our use of your data, you have the right to withdraw your consent. If you withdraw your consent, we may be prevented from providing you with access to the Fairground.
• To restrict the processing of your data – this allows you to ask that we suspend our processing of your data in certain circumstances.

Please contact us if you wish to exercise your rights. We may ask you to verify your identity before responding to your request. If you make a request, we will try our best to respond to you within a month.

You have the right to lodge a complaint with the Information Commissioner’s Office if you feel your data has not been handled correctly, or you are unhappy with our response to your request.  You can contact them by calling 03031231113 or by visiting their website: www.ico.org.uk/concerns

Non-UK residents

If you do not reside in the UK, the data you provide to us will be processed as we have explained in this policy. You also have a right to lodge a complaint with the relevant data protection authority in your country of residence. If you are based in the EU, your rights under EU GDPR will apply in addition to this policy.

Updates to our policy

We keep this policy under review. This version was last updated on 1 March 2023.